🛒 Terms of Service & Purchase Agreement
By completing your purchase, you agree to our Terms of Service and all policies outlined on our website.
📦 Factory-Sealed Product Disclaimer
Minor tears, scuffs, or seam separations in the shrink wrap of factory-sealed products are considered normal and do not qualify for compensation. All products are sourced directly from official Canadian distributors.
🚚 Shipping & Delivery
📆 Processing & Shipping Times
Orders typically ship within 0-2 business days after purchase. We strive to ensure timely delivery!
🏬 In-Store Pickup
You may select In-Store Pickup at checkout for any of our retail locations. Orders are usually ready within 24-48 hours.
A valid photo ID is required for pickup. If someone else is picking up your order, please provide their name in the order notes or email support@kanzengames.com with their name and order number.
🚨 Lost or Stolen Packages
We are not responsible for lost or stolen packages. For added security, we recommend selecting the Signature Express shipping option.
For TCG singles, we recommend using expedited tracked shipping for orders over $50 to ensure delivery.
📦 Shipping Rates (Canada & U.S.)
📌 Regular Orders
Expedited shipping is available (Signature option available).
FREE shipping on orders of $300+ (before tax & shipping) within Canada & the U.S.
🎴 Trading Card Game Singles (Flat Rates – Canada Only)
-
Letter Mail (No Tracking) – $1.49
-
Bubble Mail (Up to 20 Singles, No Tracking) – $2.89
-
Bubble Mail (Up to 35 Singles, No Tracking) – $4.98
Some orders may be upgraded to Expedited Parcel depending on size and value.
🛠 Damaged Items
If you receive a damaged item:
1️⃣ Contact us at support@kanzengames.com or call (905) 609-6062 with your order number and details.
2️⃣ Include clear photos of the damaged item and packaging.
3️⃣ If the package is visibly damaged, please document it for carrier reimbursement.
We will provide exchanges, returns, or discounts for verified damage.
🚀 Pre-Orders
Orders containing pre-order items will be held until all items are released.
If you prefer split shipping, additional shipping fees will apply. Contact us at support@kanzengames.com for options.
🛡️ Fraud Prevention & Seller Protection
To ensure secure transactions, we may verify your name, address, and phone number with the issuing bank.
Credit/debit cards issued outside Canada & the U.S. are not accepted.
First-time buyers making large purchases may require additional verification.
High-value orders may require Signature on Delivery or In-Store Pickup for added security.
🌍 International Orders
Please note that we are not responsible for any duties, taxes, or fees imposed by customs authorities in the destination country. The customer assumes full responsibility for all costs and compliance related to customs clearance and import regulations.
📦 General Shipping Policy
Any packages refused or returned to sender at the customer’s request will incur the full shipping cost. If free shipping was initially provided, the corresponding shipping fee will be deducted from the total refund.
⚠️ Order Cancellations & Policy Updates
We reserve the right to cancel any order for any reason. If your order is canceled, a full refund will be issued.
📌 Policies are subject to change without notice.